Reference: General

Accessing Conference Plus

Conference Contacts

Conference plus quick overview

Creating a conference

Creating and configuring a conference template

Managing Conference users

View scheduled conference calls

Email2Fax

Fax2Email

Web2Fax

Accessing Number Management

Assigning Services to numbers

Number Manager and Ordering new numbers

Number Pool

Order new numbers

Quarantining Numbers

Viewing your reserved numbers

Accessing Portal Sub Accounts

Adding & removing services to portal users

Call Recording Playback Guide

Create a Customer Records database

Create new sub account

Creating & removing new portal users

Delete Sub Account

Email Groups

Emergency Contacts

Enable / Disable dialed destinations

FTP Servers

Portal Multifactor Authentication

Portal Multifactor Authentication - Reset QR Code

Portal login IP Whitelisting

Porting numbers to BCH

Remove Portal Users

Support requests

Agent APIs

Agents

Adding Customer Records

Customer Database V1.0

Deleting Customer Records

BCH PCI AoC and ASV

Enable Stripe Account for MOTO Payments

Gateway Assignment

Payment Gateway Integrations

Payment Gateway Test Card Numbers

Assist Bespoke (Automated) 🤖

Assist Classic (Automated) 🤖

Focus Direct 📞

Focus Menu (IVR) ☎️

Focus Queue ♾️

Fusion

Inbound Collect ➡️

Union Plus 🔄

Union 🔄

Outbound Collect Plus ➕

Outbound Collect ➡️

Call Control

Call History

Card Payments

Colleagues

Contacts

Dashboard

Follow Me (Call Divert)

Missed Calls

Monitoring

Payment Link

SMS Messages

User Extensions

Voicemails

Your Details

Company Contacts

Create new softphone user

Direct Destinations

Global Settings

Managing Destinations

PBX Reporting Suite

Can't hear inbound ringing

Common Troubleshooting Issues

Call Controls (Hold & Transfer Options)

Overview

Payment Phone Download

Payment Phone Setup

Payment Phone Userguide

End Call Reporting

Transaction Reports: Portal

XML Transaction Report

Virtual Terminal Hash Generation

Virtual Terminal Integration

Virtual Terminal Integration V2.0 (Beta)

Multi-gateway Virtual Terminal

User Guide

Virtual Terminal Field Setup (Legacy)

Virtual Terminal Setup

Virtual Terminal V3 (Beta)

Add Working Hours

CLI Barring

Call Recording

Click 2 Dial

Destination Update

Dialler

Dialler Lead Removal

Dialler V2

Dialler lead

List Working Hours

Number Assignment API

Out Going Messages

Remove Working Hours

Search Numbers

Service Setup

Update Label

Update Working Hours

Voicemail Update

Multifactor Authentication Service

Direct Debit Mandate Completed

Important notice for receiving international calls

Important notice for routing calls to Ireland

Important notice for routing international calls

UK and International Numbers

Website Privacy Policy

SMS Batch API – REST Interface Specification

SMS Broadcast API (HTTP)

SMS Broadcast APIs (REST)

Email to SMS

SMS & Email Broadcast

Adding Mail Merge menu items

Create a New Appointment

SMS Appointment Service Setup

Searching created appointments

SMS Broadcast

Automated replies

SMS CDR Format

Extended Voice CDR Format

Voice CDR Format

Report Groups

Wallboards

Barring Callers

Call Queuing

External Number Delivery

Hosted PBX Overview

Hunt-Groups

IVR Call Flows

Inbound PBX Numbers

Live Call Monitoring

Mobile Softphone App

Number Assignments

PBX Service Schedules

PBX Voicemail

Quick Start Guide

Special Dates

Adding a new service

Assign Service to a Number

Service Configuration

Service Setups

One 2 Group Quick Start

One 2 Many Quick Start

Queue Manager Quick Start

Virtual Receptionist Quick Start

Switchboard Quick Start

Datacapture & Transcription Service

Configure Outbound Call Recording service

IDA Calling

All Categories > Reference: General

6 articles

Direct Debit Mandate Completed

Thank You! Hopefully you found the process of completing the GoCardless direct debit mandate seamless. If you are have any comments on how we can improve our invoicing processes or any aspect of the…

Updated 2 years ago by RM

Important notice for receiving international calls

Pricing Notification: Surcharging to UK Destinations from International Callers. Ofcom Statement (Wholesale Voice Markets Review, published 30th March 2021) made it possible for number range holders…

Updated 2 years ago by RM

Important notice for routing calls to Ireland

What is changing? The NCIT - Nuisance Communications Industry Taskforce, has announced that it is introducing a change which stipulates that Irish networks must block all incoming traffic coming from…

Updated 2 years ago by BCH Digital Support

Important notice for routing international calls

Pricing Notification: A-Number (CLI) Surcharging to International Destinations. You maybe aware that many UK network carriers apply origin-based surcharges to UK numbers, increasingly a similar appro…

Updated 2 years ago by BCH Digital Support

UK and International Numbers

Reference Document

Updated 3 years ago by RM

Website Privacy Policy

Reference Document

Updated 3 years ago by Support Author

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