Inbound Services

Accessing Conference Plus

Conference Contacts

Conference plus quick overview

Creating a conference

Creating and configuring a conference template

Managing Conference users

View scheduled conference calls

Email2Fax

Fax2Email

Web2Fax

Accessing Number Management

Assigning Services to numbers

Number Manager and Ordering new numbers

Number Pool

Order new numbers

Quarantining Numbers

Viewing your reserved numbers

Accessing Portal Sub Accounts

Adding & removing services to portal users

Call Recording Playback Guide

Create a Customer Records database

Create new sub account

Creating & removing new portal users

Delete Sub Account

Email Groups

Emergency Contacts

Enable / Disable dialed destinations

FTP Servers

Portal Multifactor Authentication

Portal Multifactor Authentication - Reset QR Code

Portal login IP Whitelisting

Porting numbers to BCH

Remove Portal Users

Support requests

Agent APIs

Agents

Audio Database

Adding Customer Records

Customer Database V1.0

Deleting Customer Records

BCH PCI AoC and ASV

Enable Stripe Account for MOTO Payments

Gateway Assignment

Payment Gateway Integrations

Payment Gateway Test Card Numbers

Assist Bespoke (Automated) 🤖

Assist Classic (Automated) 🤖

Focus Direct 📞

Focus Menu (IVR) ☎️

Focus Queue ♾️

Fusion 💫

Inbound Collect ➡️

Union Plus 🔄

Union 🔄

Outbound Collect Plus ➕

Outbound Collect ➡️

Call Control

Call History

Card Payments

Colleagues

Contacts

Dashboard

Follow Me (Call Divert)

Missed Calls

Monitoring

Payment Link

SMS Messages

User Extensions

Voicemails

Your Details

Company Contacts

Create new softphone user

Direct Destinations

Global Settings

Managing Destinations

PBX Reporting Suite

Can't hear inbound ringing

Common Troubleshooting Issues

Call Controls (Hold & Transfer Options)

Overview

Payment Phone Download

Payment Phone Setup

Payment Phone Userguide

End Call Reporting

Transaction Reports: Portal

XML Transaction Report

Virtual Terminal Hash Generation

Virtual Terminal Integration

Virtual Terminal Integration V2.0 (Beta)

Multi-gateway Virtual Terminal

User Guide

Virtual Terminal Field Setup (Legacy)

Virtual Terminal Setup

Virtual Terminal V3 (Beta)

Add Working Hours

CLI Barring

Call Recording

Click 2 Dial

Destination Update

Dialler

Dialler Lead Removal

Dialler V2

Dialler lead

List Working Hours

Number Assignment API

Out Going Messages

Remove Working Hours

Search Numbers

Service Setup

Update Label

Update Working Hours

Voicemail Update

Multifactor Authentication Service

Direct Debit Mandate Completed

Important notice for receiving international calls

Important notice for routing calls to Ireland

Important notice for routing international calls

UK and International Numbers

Website Privacy Policy

SMS Batch API – REST Interface Specification

SMS Broadcast API (HTTP)

SMS Broadcast APIs (REST)

Email 2 SMS

SMS & Email Broadcast

SMS 2 Email

Adding Mail Merge menu items

Create a New Appointment

SMS Appointment Service Setup

Searching created appointments

SMS Broadcast

Automated replies

SMS CDR Format

Extended Voice CDR Format

Voice CDR Format

Report Groups

Wallboards

Barring Callers

Call Queuing

External Number Delivery

Hosted PBX Overview

Hunt-Groups

IVR Call Flows

Inbound PBX Numbers

Live Call Monitoring

Mobile Softphone App

Number Assignments

PBX Service Schedules

PBX Voicemail

Quick Start Guide

Special Dates

Adding a new service

Assign Service to a Number

Service Configuration

Service Setups

One 2 Group Quick Start

One 2 Many Quick Start

Queue Manager Quick Start

Virtual Receptionist Quick Start

Switchboard Quick Start

Atlas Admin Tools - Audio Database

Atlas Admin Tools - Voicemails

Datacapture & Transcription Service

Route by Voice 🗣️

Configure Outbound Call Recording service

IDA Calling

All Categories > Voice > Inbound Services

29 articles

Hosted Payment PBX

16 articles by 2 authors

Number Translation Service

4 articles by 1 author

RNP Services (Legacy)

4 articles by 1 author

Switchboard

1 article by 1 author

Atlas Admin Tools - Audio Database

What is it?. Upload custom audio for Atlas services such as Route by Voice. Accessing the service. Go to Management & Reports > Atlas Admin Tools. Click on Audio Database in the sub-menu. Adding new…

Updated 1 week ago by BCH Digital Support

Atlas Admin Tools - Voicemails

What is it?. Listen to your voicemails on the portal. Accessing the service. Go to Management & Reports > Atlas Admin Tools. Click on Voicemails in the sub-menu. Listening to voicemails. Received. Th…

Updated 1 week ago by BCH Digital Support

Datacapture & Transcription Service

This service can be found under Call Handling > Data Capture & Transcription. Campaign Setup. Create a campaign. Click on Add New : Give your campaign a name. If you have campaigns already you can co…

Updated 3 months ago by BCH Digital Support

Route by Voice 🗣️

Route calls on this IVR by voice or standard keypad tones.

Updated 1 week ago by BCH Digital Support

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