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Conferencing

Accessing Conference Plus

Conference Contacts

Conference plus quick overview

Creating a conference

Creating and configuring a conference template

Managing Conference users

View scheduled conference calls

Fax

Email2Fax

Fax2Email

Web2Fax

Management Portal

Number Management

Accessing Number Management

Assigning Services to numbers

Number Manager and Ordering new numbers

Number Pool

Order new numbers

Quarantining Numbers

Viewing your reserved numbers

Accessing Portal Sub Accounts

Adding & removing services to portal users

Call Recording Playback Guide

Create a Customer Records database

Create new sub account

Creating & removing new portal users

Delete Sub Account

Email Groups

Emergency Contacts

Enable / Disable dialed destinations

FTP Servers

Portal Multifactor Authentication

Portal Multifactor Authentication - Reset QR Code

Portal login IP Whitelisting

Porting numbers to BCH

Remove Portal Users

Support requests

PCI Payment Solutions

Agents & Management

Agent APIs

Agents

Customer Records

Adding Customer Records

Customer Database V1.0

Deleting Customer Records

Gateways & Compliance

BCH PCI AoC and ASV

Enable Stripe Account for MOTO Payments

Gateway Assignment

Payment Gateway Integrations

Payment Gateway Test Card Numbers

Inbound Services

Assist Bespoke (Automated) πŸ€–

Assist Classic (Automated) πŸ€–

Focus Direct πŸ“ž

Focus Menu (IVR) ☎️

Focus Queue ♾️

Fusion

Inbound Collect ➑️

Union Plus πŸ”„

Union πŸ”„

Outbound Services

Outbound Collect Plus βž•

Outbound Collect ➑️

SIP Payment Phone

Payment Phone User Site

Call Control

Call History

Card Payments

Colleagues

Contacts

Dashboard

Follow Me (Call Divert)

Missed Calls

Monitoring

Payment Link

SMS Messages

User Extensions

Voicemails

Your Details

Portal Setup & Configuration

Company Contacts

Create new softphone user

Direct Destinations

Global Settings

Managing Destinations

PBX Reporting Suite

Troubleshooting Issues

Can't hear inbound ringing

Common Troubleshooting Issues

Call Controls (Hold & Transfer Options)

Overview

Payment Phone Download

Payment Phone Setup

Payment Phone Userguide

Transaction Reporting

End Call Reporting

Transaction Reports: Portal

XML Transaction Report

Virtual Terminal

Virtual Terminal Integration APIs

Virtual Terminal Hash Generation

Virtual Terminal Integration

Virtual Terminal Integration V2.0 (Beta)

Multi-gateway Virtual Terminal

User Guide

Virtual Terminal Field Setup (Legacy)

Virtual Terminal Setup

Virtual Terminal V3 (Beta)

Reference: API Guides

Legacy APIs

Add Working Hours

CLI Barring

Call Recording

Click 2 Dial

Destination Update

Dialler

Dialler Lead Removal

Dialler V2

Dialler lead

List Working Hours

Number Assignment API

Out Going Messages

Remove Working Hours

Search Numbers

Service Setup

Update Label

Update Working Hours

Voicemail Update

Multifactor Authentication Service

Reference: General

Direct Debit Mandate Completed

Important notice for receiving international calls

Important notice for routing calls to Ireland

Important notice for routing international calls

UK and International Numbers

Website Privacy Policy

SMS

APIs

SMS Batch API – REST Interface Specification

SMS Broadcast API (HTTP)

SMS Broadcast APIs (REST)

Email 2 SMS

Email to SMS

SMS & Email Broadcast

SMS & Email Broadcast

SMS Appointments

Adding Mail Merge menu items

Create a New Appointment

SMS Appointment Service Setup

Searching created appointments

SMS Broadcast

SMS Broadcast

SMS Desk

Automated replies

SMS Reports

SMS CDR Format

Voice

CDRs

Extended Voice CDR Format

Voice CDR Format

Inbound Services

Hosted Payment PBX

Report Suite

Report Groups

Wallboards

Barring Callers

Call Queuing

External Number Delivery

Hosted PBX Overview

Hunt-Groups

IVR Call Flows

Inbound PBX Numbers

Live Call Monitoring

Mobile Softphone App

Number Assignments

PBX Service Schedules

PBX Voicemail

Quick Start Guide

Special Dates

Number Translation Service

Adding a new service

Assign Service to a Number

Service Configuration

Service Setups

RNP Services (Legacy)

One 2 Group

One 2 Group Quick Start

One 2 Many

One 2 Many Quick Start

Queue Manager

Queue Manager Quick Start

Virtual Receptionist

Virtual Receptionist Quick Start

Switchboard

Switchboard Quick Start

Datacapture & Transcription Service

Outbound Services

Configure Outbound Call Recording service

IDA Calling

All Categories ​>​ ​Voice ​ > ​ ​Inbound Services ​ > ​ ​Hosted Payment PBX

Hosted Payment PBX

16 articles

Report Suite

Reporting Options

2 articles by 1 author

​Hosted PBX Overview

Overview

Updated 2 years ago by RM

​Quick Start Guide

Quick Start Guide

Updated 3 years ago by BCH Digital Support

Barring Callers

User guide

Updated 2 years ago by BCH Digital Support

Call Queuing

Setup Guide

Updated 3 years ago by RM

External Number Delivery

Setup Guide

Updated 3 years ago by RM

Hunt-Groups

Setup Guide

Updated 3 years ago by RM

IVR Call Flows

Setup Guide

Updated 3 years ago by RM

Inbound PBX Numbers

Service Overview

Updated 3 years ago by RM

Live Call Monitoring

User Guide

Updated 3 years ago by RM

Mobile Softphone App

Apple & Google Store Installation Guide

Updated 2 years ago by RM

Number Assignments

Setup Guide

Updated 3 years ago by RM

PBX Service Schedules

Setup Guide

Updated 3 years ago by RM

PBX Voicemail

Setup Guide

Updated 3 years ago by RM

Special Dates

Setup Guide

Updated 3 years ago by RM

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