Inbound Services

9 articles

Assist Bespoke (Automated) πŸ€–

A bespoke version of Assist Classic providing a customised automated service for 24/7 payments.

Updated by BCH Digital Support

Assist Classic (Automated) πŸ€–

The standard inbound automated service allowing 24/7 payments that can query BCH hosted customer DBs.

Updated by BCH Digital Support

Focus Direct πŸ“ž

An inbound PCI service that can deliver customer calls to up to 10 agent destinations.

Updated by BCH Digital Support

Focus Menu (IVR) ☎️

Inbound calls are greeted with a customizable intro and menu options linked to a Focus Queue, Focus Direct or Assist service.

Updated by BCH Digital Support

Focus Queue ♾️

Inbound queueing service that takes callers and places them in a queue to be delivered to agent destinations.

Updated by BCH Digital Support

Fusion

Agent conferences in Fusion number that will then listen for DTMF RFC tones to take payments.

Updated by BCH Digital Support

Inbound Collect ➑️

The standard inbound PCI service routing to a destination number for live agent payments.

Updated by BCH Digital Support

Union Plus πŸ”„

Union Plus service for agents. The agent transfers the call the PCI DDI followed by agent calling the same number.

Updated by BCH Digital Support

Union πŸ”„

Compliant callback PCI service. Forward customer call to a PCI DDI > agent hangs up > we call agent back in conference.

Updated by BCH Digital Support