Union
Updated
by
BCH Digital Support
How does it work?
When it's time to take a payment the Agent forwards the customer call to the Union number, then the agent hangs up. After a breif delay the Union service calls the agent to the Agents DDI, conferencing all calls together.
Assign the service
Click on New Number in the top right
Click any spare PCI number on your account and click Assign Number.
Configure the service
Click on the Configure button on the right hand side of the number you wish to use.
Description
Add a description
Operation Mode
1. Single Access Number / Unique CLI
One number for all agents to access. Calls to the agent are based on their CLI. Unique CLIs are required for every agent.
2. Single Access Number / Enter ID
One number for all agents to access. Calls are tagged by the agent entering in their agent ID.
3. Number Assigned to agent / Unique CLIs
One number for each agent. Unique CLIs are required for every agent.
Assigned Agent
Choose the agent from the dropdown to associate with the Union number.
Agents DDI
The agent's DDI will populate from the Primary Extension of the Agent setup.
Agents CLI
Set the CLI of the agent.
Call Recording
Set to record calls.
Redial Attempts
Attempts to to dial the agent.
Redial Delay
If set at more than 2 redial attempts, set the time between each attempt (5s, 10s & 15s)
Failure Destination
In the event the service isn't able to connect to the agent, the caller can be forwarded to
Currency
The currency to take payments in on the VT. Default is GBP.
