Inbound Collect
Updated
by
BCH Digital Support
Assign the service
Click on New Number in the top right
Click any spare PCI number on your account and click Assign Number.
Configure the service
Click on the Configure button on the right hand side of the number you wish to use
Description
Add a description of the number
Assigned Agent
Leave on [Any Agent] to allow any agent ID to be used on the number. Choosing an agent from the dropdown will have the service only accept that agent ID.
Agent Tagging
In Call
At any point on a call use STAR AGENTID STAR on the keypad to tag the call with the associated agent ID.
Whisper
The service will prompt the agent for their agent ID before the call is connected.
Destination
The destination the inbound call should be routed to.
Timeout
How long should the service try the Destination.
CLI Presentation
Enter a specific CLI to be displayed to the Destination. Leave blank to keep the caller's CLI.
Call Recording
Choose to record calls.
Voicemail Message
In the event the Destination is busy and there's no PBX voicemail setup, voicemail will kick in on the service. Choosing the System Audio folder will allow you to choose voicemail audio options to the caller with the option to send the voicemail to an email address.
Missed Call Email Address
Any missed call details can be sent to an email address.
The service will now be complete, and you can view at a glance on the main page the main details of the service:
