Assist Classic (Automated)
Updated
by
BCH Digital Support
- Assign Assist Classic
- Configure the service
Assign Assist Classic
Click on + New Number in the top right
Click on the number you wish to assign, then choose the service you want adding to the number and click Assign Number
Configure the service
Click on the blue Configure button on the right of the number you wish to configure
You can now configure the following options:
Description
Change the name of the service.
Payment Range
Enters value
Enter a lower and upper limit to accept
Fixed
A single amount to pay
Request Max but allow min
Set a max value to pay. Caller can pay less to the Minimum Value
Defined by callers ID
If linked to a created Customer Database you can link a caller's ID (eg invoice number) to a value.
Value restricted to caller ID Max/Min
If linked to a created Customer Database you can link a caller's ID (eg invoice number) to a value. They can pay between the Min and Max value
Value restricted to caller ID Max/Min with Balance
If linked to a created Customer Database you can link a caller's ID (eg invoice number) to a value. They can pay between the Min and Max value. A balance is read out to the customer before proceeding.
Currency
This will request the value in the current selection. This will be passed to your gateway as this currency value (eg GBP, EUR etc).
Originating Number
Restrict callers with withheld numbers.
Customer Database
If you are choosing a callers ID selection from the Payment Range then a customer database needs to be created. You can do this from the Customer Records V1 portal service.
Audio Language
Languages the service is read back to the customer in.
SMS Receipts
To SMS to callers they need to be created in SMS Receipts in Admin Tools.
Not Required
No messages will be sent on authorised or declined transactions.
Use mobile CLI
Send a message to the callers CLI if from a mobile.
Request mobile if landline
Request caller enter a mobile number if calling from a non mobile number.
Request mobile
Request caller enter a mobile number.
Confirmation to Caller
On authorised transaction a reference ID can be read back to the customer.
Data Entry Attempts
Allow up to a maximum of 5 attempts per data entry prompt before the service ends the call or reroutes the call to a Live Agent.
Transaction Attempts
Allow up to a maximum of 5 transaction attempts before the service ends the call or reroutes the call to a Live Agent.
Live Agent Assistance
After a transaction takes place the call can be rerouted to a an external DDI.
Caller Identification & Verification
If you have the Customer Database option created for the service you can select what data entry to request from the caller. You can also use this capture data entry from the caller.
Contact Centre Hours
If Live Agent Assistance is configured, set office hours here for when to route calls.
