Portal Setup & Configuration

Accessing Conference Plus

Conference Contacts

Conference plus quick overview

Creating a conference

Creating and configuring a conference template

Managing Conference users

View scheduled conference calls

Email2Fax

Fax2Email

Web2Fax

Report Groups

Wallboards

Barring Callers

Call Queuing

External Number Delivery

Hosted PBX Overview

Hunt-Groups

IVR Call Flows

Inbound PBX Numbers

Live Call Monitoring

Mobile Softphone App

Number Assignments

PBX Service Schedules

PBX Voicemail

Quick Start Guide

Special Dates

Accessing Number Management

Assigning New Numbers

Assigning Services

Number Manager and Ordering new numbers

Number Pool

Quarantining Numbers

Viewing your reserved numbers

Accessing Portal Sub Accounts

Adding & removing services to portal users

Call Recording Playback Guide

Create a Customer Records database

Creating & removing new portal users

Email Groups

Emergency Contacts

FTP Servers

Support requests

Adding a new service

Assign Service to a Number

Secure Payments

Service Configuration

Service Setups

About Pay-By-Link

Configuring Pay-By-Link

Using Pay-By-Link

Call Control

Call History

Card Payments

Colleagues

Contacts

Dashboard

Follow Me (Call Divert)

Missed Calls

Monitoring

Payment Link

SMS Messages

User Extensions

Voicemails

Your Details

Company Contacts

Create new softphone user

Direct Destinations

Global Settings

Managing Destinations

PBX Reporting Suite

Can't hear inbound ringing

Common Troubleshooting Issues

Call Controls (Hold & Transfer Options)

Overview

Payment Phone Download

Payment Phone Setup

Payment Phone Userguide

Audio Confirmation

Caller Assistance

Failure Attempts

How Assist Works

Introduction

Originating Number

SMS Notifications

Transaction Value

User Guide

Virtual Terminal Field Setup

Multi-gateway Virtual Terminal

Union+ Live Call - Card Payment Solution

Virtual Terminal V3 (Beta)

Virtual Receptionist

Add Working Hours

CLI Barring

Call Recording

Click 2 Dial

Destination Update

Dialler

Dialler Lead Removal

Dialler V2

Dialler lead

List Working Hours

Number Assignment API

Out Going Messages

Remove Working Hours

Search Numbers

Service Setup

Update Label

Update Working Hours

Voicemail Update

Customer Database V1.0

Users

API for adding customer records

API for deleting customer records

Multifactor Authentication Service

SMS Batch API – REST Interface Specification

SMS Broadcast API (HTTP)

SMS Broadcast APIs (REST)

Virtual Terminal Integration

Virtual Terminal Integration V2.0 (Beta)

XML Transaction Report

Important notice for receiving international calls

Important notice for routing international calls

Payment Gateway Integrations

Payment Gateway Test Card Numbers

UK and International Numbers

Website Privacy Policy

Adding Mail Merge menu items

Create a New Appointment

SMS Appointment Service Setup

Searching created appointments

Email to SMS

SMS & Email Broadcast

SMS Broadcast

All Categories > Payment Phone > Portal Setup & Configuration

6 articles

Company Contacts

Company contacts user guide

Updated 1 year ago by RM

Create new softphone user

Go to Destination Manager found inside Call Handling: Click on New Account: Enter in the name of the agent and click Save. The agent User ID will be automatically populated. Make a note of the User I…

Updated 1 year ago by BCH Digital Support

Direct Destinations

Setup Guide

Updated 1 year ago by RM

Global Settings

Setup Guide

Updated 1 year ago by RM

Managing Destinations

Setup Guide

Updated 1 year ago by RM

PBX Reporting Suite

View and create reports

Updated 1 year ago by BCH Digital Support

(opens in a new tab)