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Conferencing

Accessing Conference Plus

Conference Contacts

Conference plus quick overview

Creating a conference

Creating and configuring a conference template

Managing Conference users

View scheduled conference calls

Fax

Email2Fax

Fax2Email

Web2Fax

Management Portal

Number Management

Accessing Number Management

Assigning New Numbers

Assigning Services

Number Manager and Ordering new numbers

Number Pool

Quarantining Numbers

Viewing your reserved numbers

Accessing Portal Sub Accounts

Adding & removing services to portal users

Call Recording Playback Guide

Create a Customer Records database

Create new sub account

Creating & removing new portal users

Delete Sub Account

Email Groups

Emergency Contacts

Enable / Disable dialed destinations

FTP Servers

Portal Multifactor Authentication

Portal Multifactor Authentication - Reset QR Code

Portal login IP Whitelisting

Porting numbers to BCH

Remove Portal Users

Support requests

PCI Payment Solutions

APIs & XML

Customer Records Databases

Adding Customer Records

Customer Database V1.0

Deleting Customer Records

Virtual Terminal

Virtual Terminal Hash Generation

Virtual Terminal Integration

Virtual Terminal Integration V2.0 (Beta)

Agent APIs

XML Transaction Report

Agents & Management

Agents

Gateways & Compliance

BCH PCI AoC and ASV

Enable Stripe Account for MOTO Payments

Gateway Assignment

Payment Gateway Integrations

Payment Gateway Test Card Numbers

Inbound Services

Assist Bespoke (Automated)

Assist Classic (Automated)

Inbound Collect

Union

Union Plus

Outbound Services

Outbound Collect Plus

SIP Payment Phone

Payment Phone User Site

Call Control

Call History

Card Payments

Colleagues

Contacts

Dashboard

Follow Me (Call Divert)

Missed Calls

Monitoring

Payment Link

SMS Messages

User Extensions

Voicemails

Your Details

Portal Setup & Configuration

Company Contacts

Create new softphone user

Direct Destinations

Global Settings

Managing Destinations

PBX Reporting Suite

Troubleshooting Issues

Can't hear inbound ringing

Common Troubleshooting Issues

Call Controls (Hold & Transfer Options)

Overview

Payment Phone Download

Payment Phone Setup

Payment Phone Userguide

Virtual Terminal

Multi-gateway Virtual Terminal

User Guide

Virtual Terminal Setup

Reference: API Guides

Legacy APIs

Add Working Hours

CLI Barring

Call Recording

Click 2 Dial

Destination Update

Dialler

Dialler Lead Removal

Dialler V2

Dialler lead

List Working Hours

Number Assignment API

Out Going Messages

Remove Working Hours

Search Numbers

Service Setup

Update Label

Update Working Hours

Voicemail Update

Multifactor Authentication Service

Reference: General

Important notice for receiving international calls

Important notice for routing calls to Ireland

Important notice for routing international calls

UK and International Numbers

Website Privacy Policy

SMS

APIs

SMS Batch API – REST Interface Specification

SMS Broadcast API (HTTP)

SMS Broadcast APIs (REST)

Email 2 SMS

Email to SMS

SMS & Email Broadcast

SMS & Email Broadcast

SMS Appointments

Adding Mail Merge menu items

Create a New Appointment

SMS Appointment Service Setup

Searching created appointments

SMS Broadcast

SMS Broadcast

SMS Desk

Automated replies

SMS Reports

SMS CDR Format

Voice

CDRs

Extended Voice CDR Format

Voice CDR Format

Inbound Services

Hosted Payment PBX

Report Suite

Report Groups

Wallboards

Barring Callers

Call Queuing

External Number Delivery

Hosted PBX Overview

Hunt-Groups

IVR Call Flows

Inbound PBX Numbers

Live Call Monitoring

Mobile Softphone App

Number Assignments

PBX Service Schedules

PBX Voicemail

Quick Start Guide

Special Dates

Number Translation Service

Adding a new service

Assign Service to a Number

Service Configuration

Service Setups

RNP Services (Legacy)

One 2 Group

One 2 Group Quick Start

One 2 Many

One 2 Many Quick Start

Queue Manager

Queue Manager Quick Start

Virtual Receptionist

Virtual Receptionist Quick Start

Switchboard

Switchboard Quick Start

Outbound Services

Configure Outbound Call Recording service

IDA Calling

All Categories ​>​ ​PCI Payment Solutions ​ > ​ ​SIP Payment Phone ​ > ​ ​Payment Phone User Site

Payment Phone User Site

14 articles

Call Control

Control certain aspects of your softphone

Updated 2 years ago by BCH Digital Support

Call History

Check your call history

Updated 3 years ago by BCH Digital Support

Card Payments

Taking card payments

Updated 3 years ago by BCH Digital Support

Colleagues

Colleague call status

Updated 3 years ago by BCH Digital Support

Contacts

Global and personal address books

Updated 3 years ago by BCH Digital Support

Dashboard

Agent and call metrics

Updated 3 years ago by BCH Digital Support

Follow Me (Call Divert)

Call routing and diverts

Updated 3 years ago by BCH Digital Support

Missed Calls

Your missed call notifications

Updated 3 years ago by BCH Digital Support

Monitoring

Monitor live agent calls

Updated 3 years ago by BCH Digital Support

Payment Link

Send payment links to customers

Updated 3 years ago by BCH Digital Support

SMS Messages

Send and receive SMS

Updated 3 years ago by BCH Digital Support

User Extensions

Configuring user extensions

Updated 3 years ago by RM

Voicemails

Listen to your voicemails

Updated 3 years ago by BCH Digital Support

Your Details

Edit your agent details

Updated 3 years ago by BCH Digital Support

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