Call Control
You can control certain aspects of your softphone from the site using Call Control:
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If you are not on a call and your softphone is running you can put in a number to dial. This will call your softphone for you to answer and subsequently call the number you chose.
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When you are on a call the status bar will show that you are, and the Hold, Mute, End and Resume Call buttons will now work.
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Clicking on Transfer will popup all available agents to send the call to:
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Clicking on Follow Me will move the call to the destination of your choice. For example if you're on a call and need to leave your desk and want to carry on the call, simply add your mobile as a destination and click on the divert button and it will call your mobile for you to answer and carry on the call.
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