Management Portal

24 articles

Accessing Portal Sub Accounts

Overview

Updated by BCH Digital Support

Adding & removing services to portal users

Overview

Updated by BCH Digital Support

Call Recording Playback Guide

Overview

Updated by RM

Create a Customer Records database

User Guide

Updated by BCH Digital Support

Create new sub account

If you are a reseller or require another account under your Master Account then you can follow these steps. If you require a new Master Account please raise a ticket on our BCH Digital Helpdesk or th…

Updated by BCH Digital Support

Creating & removing new portal users

User Guide

Updated by BCH Digital Support

Delete Sub Account

Go to Management & Reports > Account Management Find the account you want to close and click on the Edit button Before deleting the account you will need to remove the Numbers and the Users. Click on…

Updated by BCH Digital Support

Email Groups

User Guide

Updated by BCH Digital Support

Emergency Contacts

The Emergency Contacts service is a portal app for you to add the 999 details of the end user in case of emergencies. This is then, VIA BT, passed to UK Emergency Services. Accessing the service. Go…

Updated by BCH Digital Support

Enable / Disable dialed destinations

Go to Management & Reports > Account Management Find the account you want to change destination dial permissions and click on the Edit button Enable or disable Mobile, NGN or International destinatio…

Updated by BCH Digital Support

FTP Servers

Setup Guide

Updated by RM

Portal Multifactor Authentication

Turn on MFA. Log into the portal and go to Settings in the top right hand corner, by clicking on the 👤icon. Click on Edit on Multifactor Authentication. Choose your method of Authentication: Email. A…

Updated by BCH Digital Support

Portal Multifactor Authentication - Reset QR Code

To reset a user's MFA from their portal account a portal user with User Manager will need follow this guide. Go to User Manager Click on Profile of impacted user Click Reset QR code The user can now…

Updated by BCH Digital Support

Portal login IP Whitelisting

To add approved IPs to the whitelist for access to your Master or Sub Account portal access go to Management & Reports > Account Management Click Edit on the account you want to add IPs to Click Mana…

Updated by BCH Digital Support

Porting numbers to BCH

Porting numbers to BCH

Updated by BCH Digital Support

Remove Portal Users

Go to Account Management > User Management Choose the account from the dropdown Find the user account you want to remove a click on the Profile button Click on the Delete User button at the bottom Th…

Updated by BCH Digital Support

Support requests

User Guide

Updated by BCH Digital Support