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Call Conferencing

Accessing Conference Plus

Conference Contacts

Conference plus quick overview

Creating a conference

Creating and configuring a conference template

Managing Conference users

View scheduled conference calls

Fax Solutions

Email2Fax

Fax2Email

Web2Fax

Hosted Payment PBX

Report Suite

Report Groups

Wallboards

Barring Callers

Call Queuing

External Number Delivery

Hosted PBX Overview

Hunt-Groups

IVR Call Flows

Inbound PBX Numbers

Live Call Monitoring

Mobile Softphone App

Number Assignments

PBX Service Schedules

PBX Voicemail

Quick Start Guide

Special Dates

Management Portal

Number Management

Accessing Number Management

Assigning New Numbers

Assigning Services

Number Manager and Ordering new numbers

Number Pool

Quarantining Numbers

Viewing your reserved numbers

Accessing Portal Sub Accounts

Adding & removing services to portal users

Call Recording Playback Guide

Create a Customer Records database

Creating & removing new portal users

Email Groups

Emergency Contacts

FTP Servers

Support requests

Number Translation Service

Adding a new service

Assign Service to a Number

Secure Payments

Service Configuration

Service Setups

Pay-By-Link (PayTel Unite)

About Pay-By-Link

Configuring Pay-By-Link

Using Pay-By-Link

Payment Phone

Payment Phone User Site

Call Control

Call History

Card Payments

Colleagues

Contacts

Dashboard

Follow Me (Call Divert)

Missed Calls

Monitoring

Payment Link

SMS Messages

User Extensions

Voicemails

Your Details

Portal Setup & Configuration

Company Contacts

Create new softphone user

Direct Destinations

Global Settings

Managing Destinations

PBX Reporting Suite

Troubleshooting Issues

Can't hear inbound ringing

Common Troubleshooting Issues

Call Controls (Hold & Transfer Options)

Overview

Payment Phone Download

Payment Phone Setup

Payment Phone Userguide

Payment Solutions

Assist

Audio Confirmation

Caller Assistance

Failure Attempts

How Assist Works

Introduction

Originating Number

SMS Notifications

Transaction Value

Virtual Terminal

User Guide

Virtual Terminal Field Setup

Multi-gateway Virtual Terminal

Union+ Live Call - Card Payment Solution

Virtual Terminal V3 (Beta)

RNP Services

Virtual Receptionist

Reference: API Guides

Legacy APIs

Add Working Hours

CLI Barring

Call Recording

Click 2 Dial

Destination Update

Dialler

Dialler Lead Removal

Dialler V2

Dialler lead

List Working Hours

Number Assignment API

Out Going Messages

Remove Working Hours

Search Numbers

Service Setup

Update Label

Update Working Hours

Voicemail Update

Payment Solutions Administration

Customer Database V1.0

Users

API for adding customer records

API for deleting customer records

Multifactor Authentication Service

SMS Batch API – REST Interface Specification

SMS Broadcast API (HTTP)

SMS Broadcast APIs (REST)

Virtual Terminal Integration

Virtual Terminal Integration V2.0 (Beta)

XML Transaction Report

Reference: General

Important notice for receiving international calls

Important notice for routing international calls

Payment Gateway Integrations

Payment Gateway Test Card Numbers

UK and International Numbers

Website Privacy Policy

SMS Solutions

SMS Appointments

Adding Mail Merge menu items

Create a New Appointment

SMS Appointment Service Setup

Searching created appointments

Email to SMS

SMS & Email Broadcast

SMS Broadcast

All Categories ​>​ ​Management Portal

Management Portal

16 articles

Number Management

7 articles by 1 author

Accessing Portal Sub Accounts

Overview

Updated 2 years ago by BCH Digital Support

Adding & removing services to portal users

Overview

Updated 2 years ago by BCH Digital Support

Call Recording Playback Guide

Overview

Updated 1 year ago by RM

Create a Customer Records database

User Guide

Updated 2 years ago by BCH Digital Support

Creating & removing new portal users

User Guide

Updated 2 years ago by BCH Digital Support

Email Groups

User Guide

Updated 2 years ago by RM

Emergency Contacts

The Emergency Contacts service is a portal app for you to add the 999 details of the end user in case of emergencies. This is then, VIA BT, passed to UK Emergency Services. Accessing the service. Go…

Updated 2 months ago by BCH Digital Support

FTP Servers

Setup Guide

Updated 2 years ago by RM

Support requests

User Guide

Updated 2 years ago by BCH Digital Support

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