Conferencing
Accessing Conference Plus
Conference Contacts
Conference plus quick overview
Creating a conference
Creating and configuring a conference template
Managing Conference users
View scheduled conference calls
Fax
Email2Fax
Fax2Email
Web2Fax
Management Portal
Number Management
Accessing Number Management
Assigning New Numbers
Assigning Services
Number Manager and Ordering new numbers
Number Pool
Quarantining Numbers
Viewing your reserved numbers
Accessing Portal Sub Accounts
Adding & removing services to portal users
Call Recording Playback Guide
Create a Customer Records database
Create new sub account
Creating & removing new portal users
Delete Sub Account
Email Groups
Emergency Contacts
Enable / Disable dialed destinations
FTP Servers
Portal Multifactor Authentication
Portal Multifactor Authentication - Reset QR Code
Portal login IP Whitelisting
Porting numbers to BCH
Remove Portal Users
Support requests
PCI Payment Solutions
Assist
Audio Confirmation
Caller Assistance
Failure Attempts
How Assist Works
Introduction
Originating Number
SMS Notifications
Transaction Value
Focus Queue
Advanced Queue Settings
PCI APIs
Customer Database V1.0
Users
Virtual Terminal Hash Generation
Virtual Terminal Integration
Virtual Terminal Integration V2.0 (Beta)
Pay-By-Link
About Pay-By-Link
Configuring Pay-By-Link
Using Pay-By-Link
SIP Payment Phone
Payment Phone User Site
Call Control
Call History
Card Payments
Colleagues
Contacts
Dashboard
Follow Me (Call Divert)
Missed Calls
Monitoring
Payment Link
SMS Messages
User Extensions
Voicemails
Your Details
Portal Setup & Configuration
Company Contacts
Create new softphone user
Direct Destinations
Global Settings
Managing Destinations
PBX Reporting Suite
Troubleshooting Issues
Can't hear inbound ringing
Common Troubleshooting Issues
Call Controls (Hold & Transfer Options)
Overview
Payment Phone Download
Payment Phone Setup
Payment Phone Userguide
Union
Union+ Live Call - Card Payment Solution
Virtual Terminal
Multi-gateway Virtual Terminal
User Guide
Virtual Terminal Field Setup
Virtual Terminal V3 (Beta)
Assign PCI Services
BCH PCI AoC and ASV
Enable Stripe Account for MOTO Payments
Payment Gateway Integrations
Payment Gateway Test Card Numbers
XML Transaction Report
Reference: API Guides
Legacy APIs
Add Working Hours
CLI Barring
Call Recording
Click 2 Dial
Destination Update
Dialler
Dialler Lead Removal
Dialler V2
Dialler lead
List Working Hours
Number Assignment API
Out Going Messages
Remove Working Hours
Search Numbers
Service Setup
Update Label
Update Working Hours
Voicemail Update
API for adding customer records
API for deleting customer records
Multifactor Authentication Service
Reference: General
Important notice for receiving international calls
Important notice for routing calls to Ireland
Important notice for routing international calls
UK and International Numbers
Website Privacy Policy
SMS
APIs
SMS Batch API – REST Interface Specification
SMS Broadcast API (HTTP)
SMS Broadcast APIs (REST)
Email 2 SMS
Email to SMS
SMS & Email Broadcast
SMS Appointments
Adding Mail Merge menu items
Create a New Appointment
SMS Appointment Service Setup
Searching created appointments
SMS Broadcast
SMS Reports
SMS CDR Format
Voice
CDRs
Extended Voice CDR Format
Voice CDR Format
Inbound Services
Hosted Payment PBX
Report Suite
Report Groups
Wallboards
Barring Callers
Call Queuing
External Number Delivery
Hosted PBX Overview
Hunt-Groups
IVR Call Flows
Inbound PBX Numbers
Live Call Monitoring
Mobile Softphone App
Number Assignments
PBX Service Schedules
PBX Voicemail
Quick Start Guide
Special Dates
Number Translation Service
Adding a new service
Assign Service to a Number
Service Configuration
Service Setups
RNP Services (Legacy)
One 2 Group
One 2 Group Quick Start
One 2 Many
One 2 Many Quick Start
Queue Manager
Queue Manager Quick Start
Virtual Receptionist
Virtual Receptionist Quick Start
Switchboard
Switchboard Quick Start
Outbound Services
Configure Outbound Call Recording service
IDA Calling
All Categories > Management Portal
24 articles
7 articles by 1 author
Updated 3 years ago by BCH Digital Support
Updated 8 months ago by BCH Digital Support
Updated 2 years ago by RM
If you are a reseller or require another account under your Master Account then you can follow these steps. If you require a new Master Account please raise a ticket on our BCH Digital Helpdesk or th…
Go to Management & Reports > Account Management Find the account you want to close and click on the Edit button Before deleting the account you will need to remove the Numbers and the Users. Click on…
Updated 7 months ago by BCH Digital Support
Updated 3 years ago by RM
The Emergency Contacts service is a portal app for you to add the 999 details of the end user in case of emergencies. This is then, VIA BT, passed to UK Emergency Services. Accessing the service. Go…
Updated 1 year ago by BCH Digital Support
Go to Management & Reports > Account Management Find the account you want to change destination dial permissions and click on the Edit button Enable or disable Mobile, NGN or International destinatio…
Setup Guide
Turn on MFA. Log into the portal and go to Settings in the top right hand corner, by clicking on the 👤icon. Click on Edit on Multifactor Authentication. Choose your method of Authentication: Email. A…
Updated 2 months ago by BCH Digital Support
To reset a user's MFA from their portal account a portal user with User Manager will need follow this guide. Go to User Manager Click on Profile of impacted user Click Reset QR code The user can now…
Updated 1 day ago by BCH Digital Support
To add approved IPs to the whitelist for access to your Master or Sub Account portal access go to Management & Reports > Account Management Click Edit on the account you want to add IPs to Click Mana…
Updated 2 weeks ago by BCH Digital Support
Go to Account Management > User Management Choose the account from the dropdown Find the user account you want to remove a click on the Profile button Click on the Delete User button at the bottom Th…
Updated 2 years ago by BCH Digital Support