Assist

8 articles

​How Assist Works

Using Assist, your organisation can sell its products or services by a single telephone number. Voice prompts guide your callers through payment using easy-to-follow questions. Details, including the…

Updated by BCH Digital Support

​Introduction

Fully automated and user-friendly, Assist provides a straightforward method to process credit and debit card payments by telephone. Its PCI-DSS compliant platform ensures all payments are fully de-sc…

Updated by BCH Digital Support

Audio Confirmation

Once a transaction is processed, by selecting one of these options callers can be thanked and played a unique ID number or the merchant gateway’s authorisation code. You can, of course, upload your o…

Updated by BCH Digital Support

Caller Assistance

If required the system can divert the caller from the automated service to your organisation. This feature recognises that, from time to time, callers may experience difficulties completing the autom…

Updated by BCH Digital Support

Failure Attempts

The system has been carefully designed to guide your callers through the payment process with a series of easy-to-follow instructions. However, there will be instances when some callers, inexperience…

Updated by BCH Digital Support

Originating Number

This configuration option changes the behaviour of the service based on the received caller’s number, the CLI. The system can be configured to reject callers, depending on the number they use to call…

Updated by BCH Digital Support

SMS Notifications

Callers may sometimes prefer to have an instant record of a transaction. If a caller phones from a mobile phone, an SMS can be sent as soon as the transaction has completed.

Updated by BCH Digital Support

Transaction Value

The service can be set up to accept multiple transaction values: User Enters Value Use this option if the payment amount can vary between callers. Careful consideration needs to be given to the minim…

Updated by BCH Digital Support