Configure Outbound Call Recording service
You can access RNP: Outbound Call Recording from Call Handling
![](https://files.helpdocs.io/0wr30nnill/articles/870iry84r0/1655977814830/image.png)
Search for the number you want and click on Configure
![](https://files.helpdocs.io/0wr30nnill/articles/870iry84r0/1655978107085/image.png)
Call Recording
Choose if you want your calls recorded and emailed to an email address, group or stored on the portal
![](https://files.helpdocs.io/0wr30nnill/articles/870iry84r0/1655978182032/image.png)
Call Barring
Allow or Barr certain prefixes that agents can dial.
PSTN & Freephone are 01/02, 0800 and 0808
Mobiles are 07 (this does NOT include Non Standard 07s)
NGNs are 03 and 08
![](https://files.helpdocs.io/0wr30nnill/articles/870iry84r0/1655978878680/image.png)
User Access
User access is split in to 2 types. The first is CLI access. This only allows callers from a certain CLI to access the service. You can have multiple CLIs.
![](https://files.helpdocs.io/0wr30nnill/articles/870iry84r0/1655979804365/image.png)
The second is PIN access. This prompts the agent to input a 4 digit number to access the service
![](https://files.helpdocs.io/0wr30nnill/articles/870iry84r0/1655979752069/image.png)
CLI Presentation
Choose to have a static CLI, the CLI of the agent or withheld when calling out
![](https://files.helpdocs.io/0wr30nnill/articles/870iry84r0/1655979860483/image.png)