Configure Outbound Call Recording service
Updated
by
BCH Digital Support
You can access RNP: Outbound Call Recording from Call Handling
Search for the number you want and click on Configure
Call Recording
Choose if you want your calls recorded and emailed to an email address, group or stored on the portal
Call Barring
Allow or Barr certain prefixes that agents can dial.
PSTN & Freephone are 01/02, 0800 and 0808
Mobiles are 07 (this does NOT include Non Standard 07s)
NGNs are 03 and 08
User Access
User access is split in to 2 types. The first is CLI access. This only allows callers from a certain CLI to access the service. You can have multiple CLIs.
The second is PIN access. This prompts the agent to input a 4 digit number to access the service
CLI Presentation
Choose to have a static CLI, the CLI of the agent or withheld when calling out
