RNP: Outbound Call Recording

Updated by BCH Digital Support

How does it work?

Agents can dial into a platform number, verify through CLI or PIN access, and then onward dial to their destination.

Access the Service

Log into the portal and go toΒ Call HandlingΒ >Β RNP: Outbound Call Recording.

You can access RNP: Outbound Call Recording from Call Handling

Search for the number you want and click on Configure

Call Recording

Choose if you want your calls recorded and emailed to an email address, group or stored on the portal

For on demand call recording you need to choose Recording is On when call starts or Recording is Off when call starts. Press *1 to enable/disable the recording feature when on a call.

Call Barring

Allow or Barr certain prefixes that agents can dial.

PSTN & Freephone are 01/02, 0800 and 0808

Mobiles are 07 (this does NOT include Non Standard 07s)

NGNs are 03 and 08

User Access

User access is split in to 2 types. The first is CLI access. This only allows callers from a certain CLI to access the service. You can have multiple CLIs.

CLI Access

Allows callers from certain CLIs to access the service.

PIN Access

Prompts the agent to input a 4 digit number to access the service

CLI Presentation

Choose to have a static CLI, the CLI of the agent or withheld when calling out

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