Wallboards
Wallboards can be configured to display a Snap Shot of the PBX environment, with a host of options available to choose from.
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To Configure and View your Wallboards navigate to Management & Reports > PBX Report Suite > Wallboards
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Select Edit to configure the data displayed in each section of the board:
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Description: Is used as the page title in the wallboard view.
Select the section you wish to change from the panel of buttons and then configure each as necessary:
Title: This short description can be displayed above each Section
Category: Select the main report type from
- Inbound Calls
- Inbound Mins
- Outbound Calls
- Users Talk Time
- Queues
- Users
- Voicemails
Groups: You can report on all Numbers, Users, Queues etc, select a Subset of the items using a Reporting Group, or one specific item.
Reports. Depending on the category selected, reports include options such as; Total Calls, Average Durations, Busy Agents, Callers in Queue, Longest Waiting Caller, Average Wait Times and so on.
Period: Select from either Today, Last Hour or Current for live report options
KPI Levels: You can determine Upper and Lower values which determine the Display Colour to use in each of the sections.
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In this example if the value is less than 10, the section forecolour is Green, above 20 Red and between 10 and 20 amber.