SMS Appointment Service Setup
Accessing the service
Click on SMS Appointments
![](https://files.helpdocs.io/0wr30nnill/articles/688qwym9as/1654849569235/image.png)
Creating a service template
Click Setup on the sub menu
![](https://files.helpdocs.io/0wr30nnill/articles/688qwym9as/1654849618605/image.png)
Click Appointment Template Settings
![](https://files.helpdocs.io/0wr30nnill/articles/688qwym9as/1654849707178/image.png)
Click Add New for a new template and give it a name
![](https://files.helpdocs.io/0wr30nnill/articles/688qwym9as/1654850174415/image.png)
Configuring the service template
Click on Settings
![](https://files.helpdocs.io/0wr30nnill/articles/688qwym9as/1654850410357/image.png)
Clicking the Update button allows you change certain settings.
Description
Change the service template name
![](https://files.helpdocs.io/0wr30nnill/articles/688qwym9as/1654850707155/image.png)
Originator
Allows you to set who the message is coming from (11 characters max).
![](https://files.helpdocs.io/0wr30nnill/articles/688qwym9as/1654850914270/image.png)
Emails
Are for when an appointment is cancelled, attended or they did not attend. An email will be sent to an address or email group address.
![](https://files.helpdocs.io/0wr30nnill/articles/688qwym9as/1654851243219/image.png)
Initial Message
Is the message the recipient will receive as soon as you create the booking. You can create a message using the [ ] fields.
![](https://files.helpdocs.io/0wr30nnill/articles/688qwym9as/1654853356700/image.png)
[First], [LAST], [DATE] and [TIME] are standard when setting up an appointment. You can also create your own Merge Fields.
Reminder Time
Sends a reminder SMS to the customer's mobile number. The options are for 1 hour, 24 hours or 48 hours before the appointment.
![](https://files.helpdocs.io/0wr30nnill/articles/688qwym9as/1654855317914/image.png)
Reminder Message
Allows you to specify the message that will be sent to the recipient based on the Reminder Time.
![](https://files.helpdocs.io/0wr30nnill/articles/688qwym9as/1654855724123/image.png)
You can now move on to creating news recipients.