The system has been carefully designed to guide your callers through the payment process with a series of easy-to-follow instructions. However, there will be instances when some callers, inexperienced in using automated systems, have difficulty in completing a transaction and need assistance. To cover such eventualities, it is possible to configure the system to define how many attempts a caller can make before they are transferred through to your organisation for assistance.
This option allows you to define the maximum number of declined transaction attempts a caller can make before they are transferred, or the call is terminated.
Data Entry Attempts:
Similarly, this option allows you to define how many data entry attempts a caller can make before the call is terminated or transferred.